Refunds & Disputes Policy

Last Updated: [29/06/2026]

1. Overview

Aussie Shed is a marketplace that connects buyers with independent Australian makers and creators.

As products and services are provided by independent sellers, refund eligibility may vary depending on the nature of the item purchased and the circumstances of the order.

This policy outlines how refunds, cancellations and disputes are handled through the marketplace.

2. Change of Mind

Unless required by Australian Consumer Law, sellers are not required to provide refunds for:

Change of mind purchases Incorrect selections made by the buyer Delays caused by buyer responses or approvals Custom products ordered according to buyer specifications

Buyers should review listings carefully before placing an order.

3. Custom & Made-To-Order Products

Many products and services offered on Aussie Shed are handmade, custom-made or made-to-order.

Because these items are often created specifically for an individual customer, refunds may not be available where:

Production has commenced Materials have been purchased Work has been completed The item was produced according to the buyer's specifications

Buyers are encouraged to communicate clearly with makers before placing custom orders.

4. Australian Consumer Law

Nothing in this policy excludes rights available under Australian Consumer Law.

Buyers may be entitled to remedies where a product:

Is faulty Is not fit for its intended purpose Does not match the description provided Does not meet consumer guarantees required by law

Where Australian Consumer Law applies, sellers are responsible for providing the appropriate remedy.

5. Order Issues

If there is an issue with an order, buyers should first contact the seller through the Aussie Shed messaging system.

Examples include:

Damaged items Incorrect products Missing items Significant delays Quality concerns

Most issues can be resolved directly between buyers and makers.

6. Disputes

Where a buyer and seller are unable to resolve a matter directly, either party may contact Aussie Shed for assistance.

Aussie Shed may:

Review transaction information Review communication records Request supporting evidence Assist in facilitating communication

Aussie Shed may provide recommendations but is not responsible for fulfilling seller obligations or guaranteeing outcomes.

7. Marketplace Payments

All payments should be completed through the Aussie Shed platform.

Transactions conducted outside the marketplace may not be eligible for assistance or dispute support.

8. Seller Responsibilities

Sellers are responsible for:

Providing accurate listing information Communicating realistic production and delivery timeframes Delivering products as described Complying with Australian Consumer Law

Repeated complaints, unresolved disputes or breaches of marketplace policies may result in seller account restrictions or removal.

9. Buyer Responsibilities

Buyers are responsible for:

Reviewing listing descriptions carefully Providing accurate information for custom orders Communicating requirements clearly Raising concerns promptly 10. Contact

For assistance regarding refunds, disputes or order issues, please contact Aussie Shed through the marketplace contact information provided on the website.